Category Archives: Experiences

Author: Nosa Lee
Original Address: https://blog.automailsender.com/test-ok-cannot-send-reason-solution
To reprint this article, please indicate the source, thank you.
_______________________________________

Recently, an user said that he can test SMTP account OK but cannot send out any emails in Auto Mail Sender serial products.

Through analyze the SMTP account settings and tested it in AMSSE, AMSBE, Thunderbird, Outlook, I got the following error message every time:
”
504 5.5.2 <XXXXX>: Helo command rejected: need fully-qualified hostname
”
In above, XXXXX is your PC name.

If you encounter this issue, you can do the following steps to resolve it:

>> Get the properties for My Computer, next click Network Identification.
>> Click the properties button.
>> Under Computer name specify the HOST / Computer (example: test).
>> Next click the More button.
>> Where it says “Primary DNS suffix of this computer, enter your primary domain name.” click OK and OK again.
>> Now full computer name is: test.domain.com.

** You may have to restart the system**

If you do it with no luck, we recommend you contact your SMTP provider, I think it can be controlled by the server side.

This article is applied to AMS Birthday/File/Standard Edition.

Author: TriSun Software Inc.
Original Address: https://blog.automailsender.com/auto-mail-sender-not-work-with-gmail
To reprint this article, please indicate the source, thank you.
_______________________________________
Hello everyone,

Today, a user said that he cannot use Gmail account to send email with AMSSE.

We checked everything referred to Gmail official help (“Problems sending mail”) at
http://mail.google.com/support/bin/answer.py?hl=en&answer=78775

And found that all are OK, but still cannot send emails in any email client, such as Outlook, Thunderbird and our emailing software, the display reason is wrong password.

Accidentally, we found an article that names “My client isn’t accepting my username and password“, followed its steps, everything goes well! The reason is the SMTP function is locked by Google temporarily.

Yes, if you experience this problem, just try to visit this page to unlock your Gmail account first.

This article is applied to AMS Birthday/File/Standard Edition.

Hello everyone,

As you know, our products check the new version and verifies your license key when it starts.

Of course, you may say the requirement is the Internet connection.
Yes, you are right and you need not to do anything if you have a direct Internet connection.

Alternatively, you may get the Internet connection through a proxy server / firewall.

If you use Internet Explorer and set this proxy server / firewall in Internet Options, you do not need to do any additional work.

But if you do not use Internet Explorer (such as Firefox, Chrome) and have not set this proxy server / firewall in IE’s Internet Options, the checking new version and verifying license key functions will not work. Because our products use Windows Internet settings (set in Internet Options) to connect the Internet, so, even if you do not use Internet Explorer, please set your proxy server / firewall in Internet Options still if you get the Internet connection through them.

Another thing, the Proxy Servers that set in our emailing products are not used for these, they are used to connect to the SMTP server(s) only.

This article is applied to all our email and emailing products.

Hello everyone,

As you know, Our newsletter/greeting emailing software support to create Gmail account directly, so you do not need to remember or refer to any related information about Gmail SMTP settings.

But to send email in our newsletter/greeting emailing software by using Gmail, you must enable the SMTP functionality in Gmail first.
To enable the SMTP functionality in Gmail, just enable the POP functionality.
Please refer to the following FAQ to enable it if you have not done yet.
http://mail.google.com/support/bin/answer.py?answer=13273

This article is applied to AMS Birthday/File/Standard Edition.